THINK BIG. start small.
Creating long-term vision and sound strategy to help you execute in an iterative, low-risk approach.
OUR APPROACH
Support that’s flexible.
We take on projects big or small. If you have something in mind that you don’t see here, reach out and we’ll be happy to discuss how we might work together.
NEW IDEA
If you’re starting a new product or service, we can help define a Northstar vision, help you validate it and turn it into an executable roadmap.
FEATURE LAUNCH
Major feature launches can take time to get right. We can help validate that your new offering will resonate with customers before you over invest in it.
STRATEGY PIVOT
If things aren’t working as-is, or there’s a new opportunity and you’re not sure how to change course, we can help with that too.
OUR PROCESS
Tailored to your project
Every client engagement starts with a free 30 minute call. In this call we’ll seek to understand what you’re hoping to accomplish and can explain what type of project or working model might be a fit. For each project our work will look a little different, but here is a high-level overview.
First
We make sure that your customers actually experience what you think they experience.
user research / ethnographic research / employee interviews / value proposition testing / usability testing
Next
We find opportunities to improve the customer experience. We even consider how internal tools, systems or processes may have an inadvertent effect on your customers’ experience.
service blueprinting / journey mapping / workshops / vision definition
After that
We propose a solution to improve each experience, or part of the experience, and execute. Depending on the size of the opportunity and desired outcomes, this might involve crafting a long-term, grand vision or prioritizing small, consistent iterations.